Resetting a Client Interview Passphrase

You can reset a passphrase for a client interview. For example, if your customer forgets the passphrase you can supply a new passphrase.

To set or reset a client interview passphraseNew UI

The Set passphrase button is available while the client interview is active and has not expired, and only if passphrase authentication is enabled.

  1. Open the work item.
  2. In the client interview banner, click Set passphrase.
  3. In the Passphrase field, enter the new passphrase. The passphrase cannot be blank or contain the < or > characters.
  4. Click Save. The Save button is disabled until the passphrase is valid.

The passphrase is reset. You must let your client know this passphrase, e.g. in a telephone call, so they can access the interview.

In the new UI, you cannot save an empty passphrase.

To reset a client interview passphraseClassic UI

The passphrase button is not visible if you are using SMS code authentication.

  1. In the work item details pane, click PassphrasePassphrase.
  2. Enter a new passphrase in the field.
  3. Click Save.

The passphrase is reset. You must let your client know this passphrase, e.g. in a telephone call, so they can access the interview.

If you reset the passphrase to empty, the client will not be prompted to enter a passphrase.