A user becomes stuck in a redirect loop when logging into HotDocs Hub

Problem

When logging into the HotDocsTemplateHubUi application, you become stuck in a loop where the page constantly redirects without loading the Hub UI landing page.

Cause

Hotdocs Hub uses cookies to persist a user's identity after they successfully authenticate with Hub. If another application, hosted on the same IIS site as Hub, uses a cookie with the same name, Hub will keep attempting to authenticate using the wrong cookie, causing the redirect loop.

Solution

You must ensure that any application hosted on the same IIS site as Hub uses a different cookie name. See Cookie name configuration in HotDocs Hub for more details.